Illness in Morocco

Handling Medical Emergencies and Healthcare in Morocco

In Expat, Morocco by Amanda Mouttaki14 Comments

What’s your worst travel fear? For most people it’s getting sick or having a medical emergency far from home. But, when you choose to make your home in a foreign country understanding and using the medical care system can be even more intimidating and frightening. In October of last year I had a medical situation that had me returning to the United States for surgery. We had only been in Morocco for a month when I started getting sick. After arguing about going to the doctor for weeks, MarocBaba finally took me in – and we discovered I had a lot of small gallstones. Because of my previous gastro-surgery and because we still had insurance coverage in the US, I went back to have surgery.

Illness in Morocco

Just a few weeks ago our youngest son was ill for a week and not getting any better. After taking him to the doctor we learned he needed to have his appendix removed. We were left wondering, should we do the surgery here? Should we buy tickets for the next day or two and one of us fly back to the US with him to have it done? What should we do? Ultimately we chose to have the surgery in Morocco. I want to preface the remaining portions of this by saying there are many very skilled, qualified doctors in Morocco. Many have trained in Europe and the United States and there is access to equipment, procedures, and medications that are the same or comparable to what you would find in those countries. But it comes at a price and there can be many hurdles.

I can’t compare what medical service is like in Europe as I’ve never experienced it so my observations are based on my experiences in Marrakech, Morocco and the United States.

Morocco has a two-tiered medical system. There is universal public healthcare as well as a private healthcare system. The public healthcare system is dismal, at best. It may be better than no healthcare but should really not be considered if at all possible. The private system is a pay system. There are some health insurance plans in the country to help with costs. By western standards care is very affordable. An office visit can cost between $10-15, medications a few dollars, and an operation $500+.

Routine Medical Exams

If you need a check up, are ill, or have a specific concern there are general practice physicians and specialists in any area available. Some doctors only take appointments by appointment, while others take walk ins.  Either way the general procedure for appointments is “do you want a morning appointment or afternoon?” No times. If you have a morning appointment you show up when the office opens (or when you want in the morning) and are taken on a first come, first serve basis. Afternoon appointments work the same way but after lunch hour.

If you need an x-ray or blood work you will leave the office and go to a special location that does this. The doctor will give you the information on where to go. You’ll need to have the work up done, wait for the results (a few hours or maybe the next day) and then bring it back to the doctor to be read. For any prescriptions you’ll be written the order on a paper and can bring it to any pharmacy to be filled.

Pharmacies

Pharmacies are easy to identify in Morocco, they are marked with a green crescent or plus sign. One difference in Morocco is that you can’t buy things like Ibuprofen over the counter, you’ll need to ask for it from the pharmacist. Need some antibiotics? Just go ask! There are lots of medications that a pharmacist can dispense without a prescription so if you know what to ask for you likely will be able to get it without a doctor visit – unless it’s a controlled medication or narcotic drug.

Hospitals

Hospital services and care will vary depending on the hospital. In Morocco they’re known as cliniques. If you need to go in for a procedure or operation there were several things I found very different.

  • First, you need to supply almost all of your own things like; a drinking cup, bottled water, towels, kleenex, sheets (yes they have sheets but apparently bringing your own blankets is needed), and pillows. I’m not sure how much this is for comfort vs. required.
  • Unless you request it, pay extra, and make a big fuss you won’t get a single room, even if you’re with a child. If you’re alone this might not even be an option. When I was considering my surgery I was told my husband would not be permitted to stay overnight with me. A scary prospect when you’re sick, can barely speak the language, and drugged up.
  • You should also be prepared for very different cultural practices in care. For example, you won’t get ice chips -ever. After our sons surgery he wasn’t permitted to drink anything, not even a swab of water in his mouth for almost 16 hours. I found this very strange and can’t say I followed the recommendations.
  • In the US after surgery the nurses and doctor would have you up and walking as soon as possible, here they were more than happy to prolong movement as long as possible. I had to push and push to get help to get our son up and moving around.
  • If you need medications that aren’t given through the IV someone will need to go to the pharmacy to get them for you and bring them to the room.
  • You’re kind of on your own. I found nurses are much less about helping patients, or caring for patients than preforming routine job functions. They’re there to serve some basic purposes but aren’t in the field to care for or comfort patients. Non IV medications were not administered by nurses – we had to give them to him.
  • On the plus side nurses don’t bother you every 2 hours to take your vitals. A bit more restful night of sleep.
  • Recovery time is very pronounced. Our son stayed home from school for two weeks after his appendix surgery. Two weeks!
  • Follow-up care is often included in the hospital bill. We went back to the hospital twice to have his wound cleaned, bandage changed, and doctor to check it. We then had an office visit to have his stitches removed. These were included in the  surgery price. Make sure to ask about this when you pay.
  • Speaking of money. The hospital bill is due at the time of discharge. All of it. There may be some type of payment arrangement system but I’m unaware of  it. Expect to pay cash on the spot.

I have to touch on one other point because it’s something I’ve carried with me after my son’s surgery. If you’re somewhere that your in-laws also live they’re going to be in your business. This is a very big cultural difference. My son had surgery later in the evening after a full day of doctors visits and running around. We were stressed out, scared, and worried. The very last thing I wanted was a roomful of people when he came out of surgery. Even though I begged and begged that they stay home, guess what happened? A roomful of people. I’ve learned this is their way of showing they care. But, I felt incredibly disrespected as a person and a parent. My sister in law went with us to the doctors appointments and pre-operative discussions with the doctors. To me, this was frustrating because the doctor and attendants did not include me in any conversations, instead directed the conversation to my husband and sister in law completely excluding me.

I’m sharing this because cultural differences are very real, and when your child is sick (or you’re sick) the last thing you want is surprises. It often feels like as the outsider you’re expected to shoulder the differences and “suck it up” and not the other way. I have no resolution for this experience and it still makes me upset. I don’t feel like I should be expected to just accept things because I’m an outsider, especially when it concerns my child.

While our experience was very different from what I was used to I felt that the doctor was competent and don’t regret having done the surgery here. It would have cost us a small fortune to go back to the United States to have the same procedure done. I know next time I will be more prepared and know what to ask and what to expect.

Amanda MouttakiHandling Medical Emergencies and Healthcare in Morocco

Comments

  1. nancy lauer

    Wow – so true. Thanks for this great explanation of what to expect. I can add one thing. When you go to the pharmacy and they make these random ink slashes on the box of medication. That means the number of times to take it each day. It took me months to figure this out. EVery pharmacy does it. I thought it was a secret code that means it was purchased.

  2. Mina

    I am Algerian married to an Algerian and we both live in the US , and what you’ve been describing about the health system is the exact same in Algeria. As for the I law family lol u feel your pain, even if I am from the same country and culture you have to expect all members to involve themselves in your life , to dispose of your kids as they want… It’s a struggle but most traditional families are this way and you can’t help it, good luck my dear

  3. Emma Bullock

    I’m also married to a Moroccan and I completely understand what you mean when you say you feel excluded and overwhelmed by family. I .ove my husband’s entire family and know they care but at times it can just be a bit much!

    1. Author
      Amanda Mouttaki

      Takes some getting used to for sure….and even then well….

  4. Stephanie El Hajji

    I feel your pain. I am married to a Moroccan living in USA and have experienced many of the same awkward situations at home and in Morocco on “vacation.”

  5. Brittnei

    Whoa! This is an eye opener for sure. Not sure what type of insurance you had in the US but for us it has been wayyyy more expensive than that. I have been to Spain and many complained about the free universal health care which sounds like for the same reasons that are listed here about Morocco. I can see why you chose to go back to the states though for surgery. I personally hate hospitals and the entire approach in the medical system since I’m more about taking holistic approaches to our health, but in your situation with needing surgery, I think I definitely would have done what you did for sure! Thanks for sharing all of this info. I never though about what medical care and hospitals were like over there.

    1. Author
      Amanda Mouttaki

      Universal care is amazing when people care to do their job I think. I went back because I had a pre existing condition and had the option but if I didn’t I would have done it and felt confident it would have gone well. Holistic is great too but won’t do much for an appendix on the verge of rupture ;) Overall we walked away from the experience knowing what was out there – firsthand and will be prepared should the next time arise! Thanks for stopping by!

  6. E. M.

    Nice article, I must say that i’m Moroccan and I had surgery twice in my life and I always believed that we have competent and skilled doctors here although the health care is terrible compared to the US or Europe but still good for a “3rd world” country. and about those family visits as you said it shows that they care and support you, usually they just pop in and leave in a few minutes so it’s not really that annoying, i remember when i had my appendix removed i was 12 and i swear my whole family came to visit, it was more than a 120 person.
    Have a nice day Amanda.

    1. Author
      Amanda Mouttaki

      You’re right – the doctors are good. The tools are there, the medicines etc. It’s just the standard of care that is not quite up to par yet. :)

  7. Laura

    I should have added I am so glad everyone is ok! I had my appendix removed a few years ago–no fun!

  8. Laura

    I wonder also if a great source for ex-pats is the riads and other places that regularly host travelers from Europe and America. As you know I became quite ill in Morocco. And you may or may not remember that I had medical complications making it all scarier. I had a miserable time of it in Ourzazate and then the desert (hoping I spelled that correctly). But when I got to our amazing riad in Marrakech boy they had an outstanding doctor in there fast for me. They knew just whom to call. I realize this is not a solution for your average Moroccan as I have no doubt that it was expensive in Moroccan dollars. But in an emergency it is another option to consider.

  9. Natalie Tanner

    Fantastic tips. I’m sorry the whole experience was scary for you as a mom. I can understand completely how you would feel frustrated. Thank you for sharing. This is wonderful information.

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